Shipping Information

All our prices include STANDARD GROUND shipping costs to street addresses in the continental USA. We reserve the right to make corrections to the shipping method chosen.

Please check your order for accuracy. House number, suite/apartment number, street address, city, state and zip code must be included and correct for accurate and speedy delivery. Packages returned due to an incorrect address provided by the customer will be re-shipped at the customer's expense. Indicate different shipping addresses by clicking the option where indicated.  If you have questions or need assistance in shipping items to multiple addresses, call our toll free number 1-800-777-3314 between the hours of 8:30 AM and 5:00 PM EST.

Use sender’s and receiver’s real names. Endearment names and children’s names can be added to a greeting. Keep the greeting message brief. Verify addresses before placing an order. Address correction charges resulting from an incorrect address provided by the customer may be charged to the customer's account. Please verify your address at the United States Post Office (USPS) web site.

Please do not enter special instructions or delivery information in the Address Fields or Gift Message line. Enter future shipment dates in the field where indicated on the Basket screen. 

Shipping confirmations will be sent to customer’s email address, if on file.  Confirmation email will include tracking numbers for standard and expedited shipments.  Tracking numbers are not provided for shipments to Alaska, Hawaii, PO Boxes, US Territories, Canada or International.  Email addresses are not shared or sold to third parties.

Substitutions

Tin and decorative carton designs are sometimes limited due to demand. We reserve the right to substitute designs of equal or greater value.

Additional Shipping Charges for Foreign & Expedited Services

Due to the nature of some foreign economies, we cannot guarantee foreign shipments. We will not reship items that do not arrive at their destinations.  We regret any inconvenience that this may cause our customers. 

Some of our products cannot be shipped Expedited or International. Expedited shipping options do not include Saturday delivery.  Expedited and foreign shipping is not available on bulk cases or sodas.  See individual items for details on restrictions or call our toll free number 1-800-777-3314 between the hours of 8:30 AM and 5:00 PM EST.

Return Policy

Please be sure you are ordering the right product. We accept returns if we ship the incorrect item or if the item is damaged in shipment. We do our best to minimize breakage in transit; however, pretzels will experience some breakage in shipping. (Cheese, Crunchzels® and Sourdough Hard pretzels may experience complete breakage during shipment.)  If you do have a problem with your shipment, email us at csr@tomsturgispretzels.com or call our toll free number 1-800-777-3314 between the hours of 8:30 AM and 5:00 PM EST. We’ll happily address your comments or concerns.

Shipping Table